Customers are provided with a dedicated Service Desk which is the first point of contact for supported computer hardware, software or other IT related issues.
It is also our standard method of reporting IT problems and gives you the assurance of knowing your issues are being correctly logged, assigned and actioned within a dedicated tracking system.
This importantly enables us to capture the crucial information we need so we can quickly and efficiently identify your problem and get your systems up and running fast, ensuring you get the maximum return from your technological investments.
But it isn’t about reacting to problems exclusively. Our technicians have a comprehensive set of tools measuring statistics and workflows plus 24 hour monitoring on your systems and quite often will know they have gone down before you do.
As a further commitment to delivering service excellence we are currently undergoing SDI’s Service Desk Certification (SDC) programme which is the only industry, standards based accreditation programme designed specifically to certify service desk quality. The globally recognised best practice Service Desk Standard provides a set of clear and measurable benchmarks for service desk operation.