5 Eggleston Court
Riverside Park, Middlesbrough
ADNS makes it easy for you to access help and support when you need it, with a dedicated service desk you can contact via telephone, email or web portal.
Our monitoring and management software works proactively to fix issues before they become a problem for you.
To ensure we always meet our SLA with you, we operate a ticketing system, with urgent tickets responded to within 1 hour, and all other tickets receiving a response within 4 hours. Where possible we will fix your issue remotely. When this isn’t an option, we will deploy an engineer to fix the issue at no additional cost.
Your ticket will be tracked and viewed within our online portal, so you can monitor the progress of your enquiry.
ADNS’ helpdesk CRM system forms part of our next generation professional services automation, working directly with our remote monitoring and management services.