2nd Line Technician Support Position
4th Feb 2020 In People By Jack Francis

Vacancy at ADNS as Technician Support

£22,000-£25,000 / year

ADNS Group are currently looking for an enthusiastic, driven and confident individual to join our expanding Technical Support Team. This fantastic opportunity involves providing technical support to our customers throughout the UK and abroad

This role will involve a large amount of project implementation working directly with the Project Delivery Manager and as such will use planning and network design.

Overtime is available as many projects are needed to be completed out of hours.

Role overview

The roles will include but are not exclusive to;

  • Provide remote & onsite technical support
  • Ensure all support tickets are logged in our Service Desk system with regular progress notes
  • Keep the customer regularly updated with issue resolution progress
  • Work in collaboration with colleagues on major incident recovery
  • Proactively identify potential problems and issues on customer sites
  • Identify opportunities to implement improved solutions
  • Deliver exceptional customer service and demonstrate the ability and desire to go ‘above and beyond’ for our customers
  • Share technical knowledge and contribute articles to the knowledge Base
  • Complete research, testing, and development on imminent technologies
  • Engage in ongoing training and gain technical qualifications
  • Project Delivery
  • Solution Design

You will have;

  • Experience of working in a busy IT Service Desk environment
  • Experience of working on projects
  • Confident customer facing skills
  • Excellent communication skills
  • Ability to work effectively within a team and as an individual
  • Professional attitude
  • Efficient time keeping
  • Ability to prioritise work
  • Flexible approach to working outside of normal office hours if required
  • Full UK driving license

Technical experience required;

  • Microsoft Windows
  • Microsoft Windows Server
  • Experience in installing servers / server migrations
  • Active Directory and Group Policy
  • Microsoft Office 365 & SharePoint
  • Hyper-V
  • Cisco Meraki
  • Panasonic & Mitel Telephone Systems
  • IP Based Telephony for example 3cx
  • Autotask
  • Networking / Firewall
  •  Video Conference

We offer a competitive industry bench-marked salary, an ongoing technician development programme and an excellent work environment.
In demonstrating a commitment to the company, a professional attitude, and continued development of technical skills, there will be excellent opportunities to progress within a rapidly expanding business and excellent working environment.

To appy for this role go to https://www.indeed.co.uk/jobs?q=ADNS%20Group&l=Middlesbrough&vjk=34e28ed4b68ac5b6

Or through our facebook https://www.facebook.com/adnetworksolutions/